Job Description:

Baptist Health Medical Group
Patient Access Coordinator

Patient Access Coordinators are imperative to the overall success of the entire revenue cycle. Most of the information submitted on a claim derives from an Access team member. They are primarily responsible for completing a thorough admissions process of all inpatients and outpatients. Exemplary customer service skills are crucial in this role, as the Patient Access Coordinator must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy. Extensive Insurance experience/training is vital to success within this role. Employee will maintain compliance with state and federal regulatory body requirements regarding access services. Verifying Insurance Eligibility, Compliance, Point of Service estimates and collections are part of their responsibility.

Principle Duties and Responsibilities:

These duties and responsibilities are intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.

• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.

• Directs patients, answers the phone, and handles inquiries.

• Insures eligibility, Medicare compliance and benefits are properly verified prior to visit.

• Demonstrates skill with all applicable access software systems.

• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.

• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.

• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.

• Performs other related duties as assigned or requested in order to maintain a high level of service.

• Completes required continuous training and education, including department specific requirements.

• Maintains all patient visit information within the system, updating as requested.

• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services

Minimum Education, Training and Experience Required:

• High school diploma or equivalent preferred

• Computer skills required

• Medical terminology required

• Previous medical office experience preferred