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Job Description:
Under moderate supervision, receives all incoming calls from potential clients and assesses these calls for content, applicability to SCS programs, urgency, lethality, need for pharmaceutical intervention and financial payor source.
ESSENTIAL JOB FUNCTIONS
Provides telephone screening for people who call SCS Access System.
Determines client eligibility for services and verifies coverage.
Maintains and uses written clinical criteria.
Assesses callers for emergency risk; performs triage.
Schedules and reschedules initial appointments.
Documents clients' presenting problems and demographic data.
Enters client information into CMHC Request for Service database.
Ensures compliance with Access standards (e.g. routine appointment scheduled within seven days).
Consults with team members and other SCS staff regarding clinical situations with specific clients.
Provides information about community resources.
Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
EDUCATION
- Bachelor's degree in Social Services, Human Behavior Sciences or related field of study.
EXPERIENCE
- Minimum of one year experience in social services.
- Crisis counseling experience a plus but not required.
- Thorough knowledge of principles, procedures, and treatment of mental health disorders, psychology, social services, and crisis intervention.
- Knowledge of all services provided by SCS and affiliates.
- Proficient word processing/data entry skills.
- Strong computer knowledge and skills essential.
- Strong communication skills
- Basic office support abilities such as filing, record keeping, etc.
PHYSICAL DEMANDS
- Position has no unusual physical demands.
- May involve discomforts associated with modestly unpleasant situations.
- Occasional minor discomforts from the continual use of a video display terminal.
Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.
REQUIRED SKILLS/COMPETENCIES
- Establish rapport
- Determine readiness for change
- Determine treatment priorities
- Explain client rights, responsibilities, and obligations
- Properly assess clients to build appropriate treatments
- Adhere to laws, regulations, ethical codes, procedures
- Meet productivity expectations
- Utilize needs/problems list to develop individualized goals
- Assess client's progress
- Identify appropriate resources
- Assess risk to self and others
- Coordinate medical and psychiatric care
- Knowledgeable on medication-assisted therapy
- Deliver trauma-informed treatment
- Understand development milestones (for those who serve children and youth)
Time Type:
Full timeWe continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.
- Health & Wellness
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Flexible Spending Account
- Health Savings Account
- Short Term Disability
- Long Term Disability - Company Paid
- Financial Wellbeing
- Competitive Compensation Packages
- Life Insurance - Company Paid
- Accidental Death & Dismemberment Insurance - Company Paid
- 403b Retirement Plan with Company Funded Matching
- Retirement and Financial Planning Services
- Career Development and Growth
- Tuition Assistance Plans
- Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
- Student Loan Repayment Assistance
- Clinical Supervision toward licensure and reimbursement for certain license applications
- At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
- Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
- Leadership Academy for our rising stars, supervisors, and leaders
- Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes
- Work Life Balance
- Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays)
- Flexible Work Schedules to promote a Healthy Work Life Balance
- Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
Seven Counties Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.