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IT Operations Support Specialist Senior

Description

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. Thats what #LifeAtCummins is all about.

We are looking for a talented LAN Systems Administrator to join our team specializing in Systems/Information Technology for our Components Business Segment in Nicholasville, KY.

• Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users. Coaches and mentors less experienced team members.

• Performs routine maintenance, facilitates customization, and changes to, and ensures system disaster recovery for systems.

• Leads new employee technology setup, including computer setup and delivery and system access.

• Resolves issues not readily evident and performs authorized changes and upgrades to existing systems.

• Performs preventative maintenance on IT systems and networks, monitors system performance and accuracy.

• Performs complex root-cause analysis to identify issues.

• Coaches and mentors less experienced security analysts; documents knowledge and solutions for use across the organization.

Skills

• System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.

• IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.

• Problem Management - Controls the life cycle of all problems using the required processes and tools to proactively prevent recurrence of incidents to minimize adverse impact on the organization.

• Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.

• Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.

• Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.

• Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools to maintain customer satisfaction.

• Knowledge Management - Ensures perspectives, ideas, experiences, and information are available in the right place and the right time using the required processes and tools to enable informed decisions.

• Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

• Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

• Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.

• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Education, Licenses, Certifications

• College, university, or equivalent degree in Information Technology, Business or a related subject preferred.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Intermediate level of relevant work experience required.

• Active Directory Experience required.

• CCNA or CCNP or equivalent work experience preferred.

• Enterprise IT support experience preferred.

• VMWare Experience preferred.

• Cloud experience preferred.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-Kentucky-Nicholasville-US, KY, Frankfort, Steadmantown Mfg

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jan 25, 2024, 1:00:00 AM

Unposting Date Ongoing

Organization Cummins Meritor

Role Category Onsite

Relocation Package Eligible

Req ID: 2400004B