Corporate Office - Third Street

Manager - Enterprise App Development and Support

Exempt

JOB SUMMARY

Responsible for managing the system applications, integrations, and code migrations for the enterprise Oracle applications, including all aspects of user and business support, to maintain efficient operations of the applications and systems. Additionally responsible for managing and developing the enterprise workload automation system that interacts and integrates across the application stacks.

JOB FUNCTIONS

Provide daily management, troubleshooting and support of Oracle applications including Oracle products Customer Care & Billing (CC&B), Work and Asset Management (WAM), E-Business Suite (EBS), Oracle PeopleSoft, Weblogic, and the enterprise workload automation system (Automic / UC4).

Manage the administration, maintenance, and support of Oracle enterprise applications. This includes installation, administration, upgrades, patching, support, and maintenance of the applications and their supporting Oracle WebLogic servers.

Manage the installation / migration of package deployments, code upgrades, configurations, data repairs, and application-level changes.

Manage performance tuning, troubleshooting, system usage efficiency, and analyzing applications for optimal performance. Manage and maintain system uptimes and applications efficiencies.

Perform clones and refreshes of production applications to non-production applications.

Manage the enterprise scheduling application, Broadcom Automic Automation / UC4. This includes installation, configuration, upgrades, patching, development, troubleshooting, administration, performance monitoring, and support of the automated scheduling system.

Manage and monitor the success of workflows, external connections, transfer operations, SFTP stability and security, vendor communication including support tickets and issue resolution.

Develop and enhance automated workflows to increase system efficiency, while reducing human intervention through automation of recurring administrative processes.

Provide 24/7 production level support for the enterprise applications and the enterprise workload automation system.

Work closely with support teams to create and work through support tickets.

Support the development, database (DBA), and technical support teams in troubleshooting and de-bugging customizations, database issues, application performance, and service-oriented architecture (SOA) processes.

Maintain internal support help desk tickets and coordinate technical requests within the team; escalate issues to appropriate support teams for resolution.

Assist DBA and infrastructure teams to implement application patching, upgrades, and resolve any cross functional issues.

Monitor and test application performance for potential bottlenecks, identify viable solutions, and work with the technical support teams to implement those fixes.

Maintain and continually improve release documentation and department standards, to ensure team knowledge, production stability, and cross training.

Manage application security through creation of user roles and responsibilities with integration to Active Directory.

Coordinate with support teams on system maintenance, downtimes, maintenance events, emergency outages, and other tasks.

Perform other duties as assigned.

WORKING CONDITIONS

Generally, works a 40-hour week in an office or hybrid office environment, mostly sedentary at a computer.

Monitors and provides 24/7 production level support and incident response; some travel between company locations, and for training and job skill enhancement as needed.

MINIMUM QUALIFICATIONS

Bachelor of Science in Computer Science, Management Information Systems, Data Processing, or related field; and

five (5) years advanced experience as Oracle Applications Administrator that encompasses installing, upgrading, and supporting Oracle applications; and

Experience managing and administering one or more of the following Oracle enterprises applications: Oracle Customer Care and Billing (CC&B), Work and Asset Management (WAM), E-Business Suite (EBS), PeopleSoft, Service Oriented Architecture (SOA), Weblogic; and

Experience with Linux or UNIX based operating systems; and

Valid driver's license.

Louisville Water provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.