Novolex is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Duro Bag, a leader in the paper products industry, is recruiting for a Customer Service Representative position for its Florence, KY office. The CSR serves as the key contact for most of the communication between Duro Bag Manufacturing Company and our Customers. They also work closely with other internal departments to expedite and ensure accurate processing and pricing of Customer orders.

• Responsible for managing an assigned list of Customer accounts.
• Know the flow from sales to production, shipping to accounting.
• Communicate effectively with customers, outside sales reps, and internal staff.
• Work to solve any Customer issues and provide information on any questions or special requests. This includes questions about orders, shipping, inventory, backorders, sample requests, tracking orders, etc.
• Handle customer quality issues, credits and RMAs.
• Enter orders accurately with correct prices same day as received.
• Responsible for sending Customer Order Acknowledgements.
• Prepare quote request form for new projects and send to the Quote Department.
• Process new artwork and follow through with Customer until art is approved.
• Work closely with other departments to support Customer needs.
• Understand the various product lines and uses and be prepared to offer substitutions if necessary.
• Item maintenance: Notify proper departments with any updates for corrections needed on items due to customer changes.

• Bachelor's or Associate's degree preferred
• 2+ years of Customer Service experience required dealing directly with customers either by telephone or electronically
• Demonstrated experience setting up new customer accounts, processing orders, recording customer inquiries and transactions, and resolving customer issues
• Experience preparing and distributing customer reports
• Proficiency in Microsoft Word, Excel, and Outlook
• Must have excellent verbal and written skills
• Must be efficient in pressurized situations and in dealing with Customer demands
• Possess a positive attitude and a team player
• Ability to problem solve and present solutions
• Ability to prioritize and manage more than one function at one time and provide timely and accurate information
• Ability to learn and utilize the ERP system
• Attention to detail and ability to multi-task are a must

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.

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