Position Summary

Serves as Project Manager for various packaging Print Quality Management (PQM) programs. The purpose of this position is to provide daily support and overall management of the PQM process to meet the Client's needs. As a key facilitator within the process, you will communicate with printers, product vendors, clients, and internal teams. Your primary responsibilities will be to respond to questions and effectively communicate PQM program rules, print specifications, website instructions and compliance requirements. This role will also include data processing and project tracking by utilizing our PQM system and may include similar tracking in our Client's systems. Assist the PQM Program Manager in the creation of client facing reports. You will also be the primary resource for when issues or questions arise related to the programs you manage. You will work independently but also work as part of a larger team where collaboration and team work are key to our effectiveness in servicing the business and delivering on our Client's expectations.

Location

Remote - Home Office

Essential Responsibilities, Accountabilities & Results

• Execute daily PQM program management activities
• Review incoming tasks and input data into PQM systems
• Help manage relationship with our Clients and internal and external stakeholders
• Communicate program requirements and help with program training of external parties
• Manage daily correspondence and respond to program related questions
• Data collection, processing and tracking
• Prepare reports as requested
• Attend and Lead meetings per request of the Client or PQM Program Manager
• Employ escalation techniques to manage client situations
• Participate in process improvement and cross training efforts
• Train new Project Manager team members
• Communicate issues to Management

Educational & Experience Minimum Requirements
This position requires the following knowledge and skills:

• Minimum 2 year degree or equivalent work experience
• Minimum 5 years project management and customer service experience
• Experience in the design, print or production art industry is a plus
• High level of proficiency in Microsoft Outlook, Excel, Word and PowerPoint

Competency Requirements

• Proven ability to support and enhance client relationships
• Extremely detail oriented
• Motivated, goal oriented self-starter
• Comfortable working both independently and a within a team environment
• Excellent written and verbal communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Strong problem-solving and decision-making skills

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee's duty to notify the management of any physical limitations or inability to perform a certain task.

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Occasionally lift and/or move up to 10 pounds.
• Vision, color vision and ability to adjust focus.

Supplementary Information

This description is based upon management's assessment of the requirements and functions of the job as of the date this description was prepared or revised. It is a general guideline for managers and colleagues. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Management reserves the right on a temporary or indefinite basis to modify as necessary to meet changing business conditions.

Travel Requirements

Travel is required on a minimal basis depending on client needs.

Qualifications

Education Required

Minimum 2 year degree or equivalent work experience.

Experience Required

• 5+ years of experience preferred.
• Ability to work independently after initial training.
• Excellent written and verbal communication skills required.

Preferred

Previous experience as a Project Manager in the packaging/print industry preferred.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, DE, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, UT, VT, WY, WV

Associates (required)

Previous experience as a Project Manager in the packaging/print industry preferred (preferred)
Excellent written and verbal communication skills (required)
5 years: Years of experience preferred (preferred)