EHR Technician completes a variety of tasks associated with the collecting, assessing and processing of patient documentation. Application of knowledge includes the process to store, retrieve, review, assess, and process health-related information in both paper format and electronic format. This person serves as a resource for all members of patient care teams to improve patient documentation that allow for accurate medical record practices compliant with applicable Federal, State and Accreditation guidelines. The work done by the EHR Technician contributes to overall patient safety, revenue cycle management and continuous quality improvement initiatives.

*This is an in office position*

Electronic Health Records Tech Telecom Agent Responsibilities:

• Announcing codes and pages through Vocera (Hospital communication system), throughout the Norton network of Hospitals
• Answering and transferring calls to the appropriate location
• Store, retrieve, review, assess, and process health-related information in both paper format and electronic format
• Provide customer support and help guide patients through the MyChart app/website
• Request medical records to be mailed or faxed to Norton Healthcare and log through Epic (Norton digital medical record system.
• Assist patients with connecting to their zoom visits and general troubleshooting
• Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax

Desired:

• One year HIM
• High School Diploma or GED; Associate Degree
• Registered Health Information Technician