Primary Purpose: This position will generate borrower phone calls regarding outstanding delinquent mortgage loans and seek resolution to the delinquency.
Principal Duties and Responsibilities:
Contact mortgage borrowers via telephone and written or electronic communication using a manual list while obtaining all of the necessary permissions.
Transfer phone calls to other Servicing departments when appropriate to assist the borrowers with other mortgage related questions or concerns.
Record information about the financial status of borrowers and the status of collection efforts.
Arrange for debt repayment or establish repayment schedules based on the borrower's financial situation.
Responsible for complying with federal, state and local regulations pertaining to real estate collections, foreclosure and bankruptcy practices.
Collectors will be responsible for inputting results of conversations into the Fiserv Loan Serv platform.
Responsible for obtaining the appropriate compliance training including Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Information Security, etc.
Job Specifications:
Excellent verbal and written communication skills
Proficient in the use of Microsoft office and their associated suite of product
Ability to multi-task while meeting strict deadlines
Outstanding time management
Sound decision making skills
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